Meet our Customers
See the impact AI negotiation has had on these brands
Increase site's overall conversion rate by converting undecided customers who would otherwise be lost
- Nibble deployed specifically only for those who were lingering on product pages but not converting (i.e. on dwell time)
- Performance: 1 in 10 of customers who negotiated with Nibble completed a purchase
- Basket size increase: Purchase prices boosted by an average £10 per item sold versus usual promotional strategy
- Margin improvement: Equated to average 6.4% increase in margin per item sold
- Full-price sale protection: Nibble distinguished between those that might otherwise buy at full price and those that were undecided, and avoided cannibalising full price sales
- Customer experience: 86% positive customer feedback
Clear old-label stock, which Warner's would normally do with a 15% voucher code.
- Deployed Nibble in the outlet section of their online store
- Performance: Product page conversion rate of 9%
- Margin protection: Average only 11% discount across all negotiated purchases vs usual 15% voucher codes
- Customer engagement: In A/B tests versus a voucher code offer, email campaigns offering the chance to negotiate secured 37% better open rates and 250% increased click-through rate.
Clear slow-moving stock quickly before warehousing costs ate into margins, but without resorting to excessive discounting
- Nibble deployed across site's entire sale section
- Performance: 40% of negotiations reached a deal and 12% purchased in-chat
- Margin protection: Average discount sacrificed through negotiated deals was only half what Thrift+ would usually discount by
- Average Order Value: More than half of Nibble deals also added additional full-priced items
- Unique pricing insights: Nibble recognised and recorded instances of customers objecting to high prices
Increase conversion in quieter months without heavy discounting that damages brand values
- Nibble installed, tested and set live in <1 hr
- Detected and appeared for users returning to product pages
- Performance: Page conversion rates improved 50%
- Average Order Value: 1 in 5 deals added additional items
- Revenue: Full price sales not impacted
Sarojini by ReThought
Bring the buzz and excitement of negotiation from Sarojini Nagar, one of the largest markets in Delhi, into an online space
- Nibble deployed across entire store - 1000s of PDPs
- Performance: 45,000 negotiations every month
- Engagement: Handled 1,250 hours of negotiating in first two months - equivalent to 4 new full-time employees
- Margin protection: Single-digit percentage discounts
- Viral response: When Nibble was announced to Sarojini's followers, the Instagram post received more than 3.9m views and over 80k likes - over 100x usual posts' response
Kari by Kriti
Improve conversion rates by capturing users who would otherwise abandon the purchase
- Site-wide deployment across hundreds of product pages
- Conversion rates: 12% increase on site-wide conversion rate
- Negotiation performance: More than half of negotiations result in the item being added to the basket
- Margin sacrifice: No change - higher volume of purchases secured without increasing discounts
- Full price sales volume: No change - Nibble is capturing sales that would otherwise be lost, not discounting full price baskets
Increase conversion rate and replace an email-based Make an Offer system, where delays were jeopardising sales
- Replaced Make an Offer functionality with Nibble site-wide
- Performance: Negotiated $1m of deals per month
- Conversion rate: 10.7% of negotiations added to basket
- Speed: Negotiations completed on average in 82 seconds
Reviews for Nibble
I love this app and the Nibble team. This is ideal for anyone looking to not just offer a blanket discount and it allows us to keep margins healthy.
Nibble is so far absolutely exceptional !! In the first month, 30% of my purchases happened through the app. Happy with my experience!
Fantastic app, has improved our conversion, and having read through conversations our users have had with the Nibble app, it has created some really great engagement. Would definitely recommend.
The bot itself is fun to engage with and has gotten us many orders that would've been lost otherwise. The Nibble team is constantly working on bringing the best of "Negotiation tech" to merchants like us and helping us increase our conversion rates - thank you, Nibble team!
Great app increases sales, allows us to control margin, and it’s fun for our users…very happy so far!
The Nibble app is simple to use and allows our customers to negotiate price on our products. This is such a great app as we set a certain discount amount and the customer can negotiate up to the threshold we set.