Element

Meet our Customers

See the impact AI negotiation has had on these brands

 

Check out what our customers have to say

RESPONSIBLE

Challenge:

Increase site's overall conversion rate by converting undecided customers who would otherwise be lost

Solution:

  • Nibble deployed specifically only for those who were lingering on product pages but not converting (i.e. on dwell time) 

Results:

  • Performance: 1 in 10 of customers who negotiated with Nibble completed a purchase 
  • Basket size increase: Purchase prices boosted by an average £10 per item sold versus usual promotional strategy  
  • Margin improvement: Equated to average 6.4% increase in margin per item sold
  • Full-price sale protection: Nibble distinguished between those that might otherwise buy at full price and those that were undecided, and avoided cannibalising full price sales  
  • Customer experience: 86% positive customer feedback
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Warner's Gin

Challenge:

Clear old-label stock, which Warner's would normally do with a 15% voucher code.

Solution:

  • Deployed Nibble in the outlet section of their online store 

Results:

  • Performance: Product page conversion rate of 9%
  • Margin protection: Average only 11% discount across all negotiated purchases vs usual 15% voucher codes
  • Customer engagement: In A/B tests versus a voucher code offer, email campaigns offering the chance to negotiate secured 37% better open rates and 250% increased click-through rate.
Warners

Thrift +

Challenge:

Clear slow-moving stock quickly before warehousing costs ate into margins, but without resorting to excessive discounting 

Solution:

  • Nibble deployed across site's entire sale section

Results:

  • Performance: 40% of negotiations reached a deal and 12% purchased in-chat
  • Margin protection: Average discount sacrificed through negotiated deals was only half what Thrift+ would usually discount by
  • Average Order Value: More than half of Nibble deals also added additional full-priced items 
  • Unique pricing insights: Nibble identified how often and in what circumstances customers objected to high prices, for Thrift+ to then feed back into their pricing strategies
Thrift+_cutout

Lucky Voice

Challenge:

Increase conversion in quieter months without heavy discounting that damages brand values

Solution:

  • Nibble installed, tested and set live in <1 hr
  • Detected and appeared for users returning to product pages 

Results:

  • Performance: Page conversion rates improved 50% 
  • Average Order Value: 1 in 5 deals added additional items
  • Revenue: Full price sales not impacted
Luckyvoice-1

Sarojini by ReThought

Challenge:

Bring the buzz and excitement of negotiation from Sarojini Nagar, one of the largest markets in Delhi, into an online space

Solution:

  • Nibble deployed across entire store - 1000s of PDPs

Results:

  • Performance: 45,000 negotiations every month
  • Engagement: Handled 1,250 hours of negotiating in first two months - equivalent to 4 new full-time employees 
  • Margin protection: Single-digit percentage discounts 
  • Viral response: When Nibble was announced to Sarojini's followers, the Instagram post received more than 3.9m views and over 80k likes - over 100x usual posts' response
Sarojini (1)

Kari by Kriti

Challenge:

Improve conversion rates by capturing users who would otherwise abandon the purchase

Solution:

  • Site-wide deployment across hundreds of product pages

Results:

  • Conversion rates: 12% increase on site-wide conversion rate
  • Negotiation performance: More than half of negotiations result in the item being added to the basket 
  • Margin sacrifice: No change - higher volume of purchases secured without increasing discounts
  • Full price sales volume: No change - Nibble is capturing sales that would otherwise be lost, not discounting full price baskets 
Kari by Kriti

Watch Rapport

Challenge:

Increase conversion rate and replace an email-based Make an Offer system, where delays were jeopardising sales

Solution:

  • Replaced Make an Offer functionality with Nibble site-wide

Results:

  • Performance: Negotiated $1m of deals per month 
  • Conversion rate: 10.7% of negotiations added to basket
  • Speed: Negotiations completed on average in 82 seconds
Watch Rapport

Reviews for Nibble

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I have been super happy with Nibble. We have seen great conversions and at lesser discounts that we typically offer. Additionally, the Nibble team has been incredibly responsive to design and feature feedback. I couldn't be happier with the product and the team.

Industry West
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I absolutely love this app. Easy to install and set up your ranges. Once done and you have a play, it's fantastic and a playful way to negotiate. 5 stars from me. Keep up the good work.

Home Treasures
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Nibble has helped me increase sales and retain customers. I love how Nibble integrates seamlessly with my e-commerce platform. I am very satisfied with Nibble and highly recommend it to any retailer looking to boost sales and provide a better shopping experience for their customers.

Primestyle.com
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I love this app and the Nibble team. This is ideal for anyone looking to not just offer a blanket discount and it allows us to keep margins healthy.

Warner's Distillery
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Nibble is so far absolutely exceptional!! In the first month, 30% of my purchases happened through the app. Happy with my experience!

BrandsCommit
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Fantastic app, has improved our conversion, and having read through conversations our users have had with the Nibble app, it has created some really great engagement. Would definitely recommend.

Lucky Voice
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The bot itself is fun to engage with and has gotten us many orders that would've been lost otherwise. The Nibble team is constantly working on bringing the best of "Negotiation tech" to merchants like us and helping us increase our conversion rates - thank you, Nibble team!

Kari by Kriti
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Great app increases sales, allows us to control margin, and it’s fun for our users…very happy!

Presols

The Nibble app is simple to use and allows our customers to negotiate price on our products. This is such a great app as we set a certain discount amount and the customer can negotiate up to the threshold we set.

Circuit Records

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