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How Nibble Works
Nibble is built by a team of academically-trained experts in negotiation, behavioural science and conversational design focused on delivering win-win outcomes at scale.
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What makes Nibble the perfect negotiation agent?
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Pricing Algorithms
Custom-built algorithms determine bids by considering various factors such as the previous bot offer, the user's last offer, the length of the negotiation, and more.
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Negotiation Techniques
Nibble deploys techniques based on behavioural science and negotiation theory. These tactics recognize specific user behaviours and adapt the bot's behaviour in response.
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Custom-built NLU
Designed from the ground up specifically for negotiation, the bot understands and responds to user's offers, reasons and their own negotiation techniques.
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A unique approach to controlling varied, empathetic responses
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Anchoring
Uses evidence-based behavioural nudges to guide the negotiation process.
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Framing
Draws on nobel-prize winning work on framing to ensure language is aligned with user's mental models.
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Active Listening
Uses visual cues, like reactions or acknowledgement messages, convey Nibble is listening to the user.
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Tactical Timing
Uses delays and pauses to convey thinking time, designed to anthropomorphise Nibble so conversations feel human.
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Reason Deployment
Justifies offers and requests with brand-specific reasons that improve the likelihood of agreeing a deal.
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Empathy
Uses an empathetic tone and unique responses to establish emotional connections with users, making them feel understood and valued.
Coached by Negotiation Academics
Nibble is trained by negotiation experts to understand, respond and react to key concepts around negotiation, including conditional offers and BATNAs. Our team includes Niro Sivanathan – award-winning professor of negotiation for 20 years – from Kellogg, Cornell and London Business School.
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Promote brand values and reasons within negotiations for more deals
Academic research into behavioural science shows giving a reason behind any offer improves the likelihood of it being accepted. Nibble uses your own brand values in the chat to justify offers or requests and agree more deals faster.
