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Deliver win-win negotiations at scale

Nibble lets you offer one-to-one ecommerce negotiations to every customer for an unforgettable experience.

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Nibble every month...

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    100s

    of retailers escaping the discounting downward spiral 

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    50,000+

    negotiations in 43 countries around the world

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    $100,000s 

    of baskets completed - all with higher margins than before

Memorable transactions that make everyone smile

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Memorable transactions that make everyone smile

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    You win

    More sales, clear stock, better margins
    and brand differentiation. 

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    Your customer wins

    Make them feel heard, indulged
    and entertained. 

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Capture otherwise lost sales with smart discounting 

Full price sales are uninterrupted, while Nibble gives undecided customers the nudge they need to commit to purchase, triggered on exit intent, dwell time, page revisit and more.

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Full control and simple to set up

Easily control negotiations by setting Discount Thresholds and optimizing Nibble’s behaviour for either improved conversion or better margins. Nibble handles the rest.   

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Optimize every negotiation  

Tailor your negotiation stance – aggressive or generous – based on the product, inbound channel, acquisition cost, margin, loyalty tier, purchase history and more, and give every customer a negotiation designed specifically for them.

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Show Nibble only where
you need it most

Make Nibble available universally, only in certain hours of the day, or on the products or categories that need the most conversion support.

Or use negotiation as a loyalty perk and only make available for VIPs or other cohorts. 

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Trigger by individual user behaviour 

Choose whether Nibble appears for everyone all the time, or only triggers for the 'undecided' on exit intent, dwell time or repeat visit.

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Drive brand values within the negotiations

Personalise the conversation and defend your price point with compelling brand-specific reasons to buy your product. 

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Nibble does better than:

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Nibble does better than:

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    Overused voucher codes

    that encourage page abandonment, are hard to track and expire without warning. 

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    Inefficient blanket sales

    that are overused, a race to the bottom, and risk damaging your brand. 

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    Annoying email pop-ups

    that interrupt the journey and are quickly unsubscribed from. 

All of these result in margin over-sacrifice, and none of them improve the user experience or inspire loyalty. 

Nibble removes the guesswork from discounting, and finds the best deal to make your customer smile – while protecting your margins. 

Play the demo
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How does Nibble negotiate with
customers?

The most well-trained negotiation AI in the world 

Our very own secret sauce. Our algorithm is built on hundreds of negotiation techniques and tactics, and with 50,000 negotiations every month, has been trained on the world's largest dataset of live negotiations, making it the world's most experienced and adept AI negotiator. 

Language understanding designed specifically around negotiation and online shopping

Nibble isn't your average chatbot. It's purposely designed to understand and speak the language of negotiation and find the win-win scenario for both sides. There are hundreds of ways to make, reject, counter and agree an offer - and Nibble understands them all, and never stops learning.  

Underpinned with behavioural science and psychology 

Nibble is built on the science of negotiation - the most well-researched area of behavioural psychology. Nibble understands and responds to lowball techniques, anchoring, reasons and many more negotiation techniques that make a chat with Nibble so much more than a case of who can say the lowest number.  

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Unique Negotiation
algorithm

The most well-trained negotiation AI in the world 

Our very own secret sauce. Our algorithm is built on hundreds of negotiation techniques and tactics, and with 50,000 negotiations every month, has been trained on the world's largest dataset of live negotiations, making it the world's most experienced and adept AI negotiator. 

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Optimised
NLU

Language understanding designed specifically around negotiation and online shopping

Nibble isn't your average chatbot. It's purposely designed to understand and speak the language of negotiation and find the win-win scenario for both sides. There are hundreds of ways to make, reject, counter and agree an offer - and Nibble understands them all, and never stops learning.  

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Built on
behavioural science

Underpinned with behavioural science and psychology 

Nibble is built on the science of negotiation - the most well-researched area of behavioural psychology. Nibble understands and responds to lowball techniques, anchoring, reasons and many more negotiation techniques that make a chat with Nibble so much more than a case of who can say the lowest number.  

Integrations

Nibble is a fun, friendly chatbot – of course it plays well with others 

Pricing

Nibble allows your customers to make you offers at scale

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    Grow Conversion

     

    Give your undecided customers a nudge to convert while they're still on the page.  

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    Boost Engagement

     

    Avoid the race to the bottom and promote brand values through a memorable chat

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    Clear Stock 

     

    Bring excitement back to your sales with personal deals that convert at better margins 

    Find Out More

Let's take back control of
discounting together

3 experts on resale's pros and cons
Read More - 4 mins
How 3 resale brands are chasing profitability in 2023
Read More - 3 mins
Boosting AOV with AI Negotiation: Nibble’s success with two D2C Brands
Read More - 3 mins

How do you want to get started?